Back to all jobs

Apply for

Team Operations Manager

- Belgium

YOUR FUNCTION:

The Team Operations Manager is responsible for the coordination, support and supervision of the operational activities within a specific team within Infrastructure Services Outsourcing & Resell (a.k.a. ISOR)

You will work closely with:

  • the Process Managers, who are responsible for the development and optimization of business processes. You are responsible for the implementation of these new processes. Together with the process coordinator, you coach and motivate the different teams and guide them in the change process.
  • Planning team: to make sure that projects, planned tasks and pre-sales assignments are scheduled and agreements are met
  • Team leads and Unit Manager to evaluate team members and guarantee knowledge of the services and the offered solutions

 

Also the following tasks will be waiting for you:

  • You supervise the day-to-day work activities and its efficient execution to make sure that our customers are happy
  • Together with the Process Organization, you ensure that the new and existing processes are implemented, known and respected.
  • You are responsible for and the first point of contact when setting up a new service, operational escalations (24/7), which are reported by the customer and / or staff.
  • You ensure that normal, extended and 24/7 service windows are organized.
  • Together with the stakeholders, you develop proposals for improvement of quality, productivity and efficiency and ensure that these are implemented
  • You support and report to ISOR Operations Manager with regard to budgeting and capacity planning, escalations, progress of improvement proposals….
  • You create commitment from employees to guarantee service together
  • You participate in presales and business development cases
  • You are the vendor liaison for operational matters
  • You will be consulted and informed about transition and portfolio tracks
  • In line with the needs and the evolution of the position, you take on tasks aimed at the proper performance of the position

YOUR PROFILE:

  • Diploma: Bachelor or equivalent through experience
  • Certificate ITIL Foundation
  • Knowledge of ERP systems and service tools (such as OT)
  • Being able to work smoothly with MS Office applications (Excel, Outlook, Word)
  • Interest in and knowledge of IT environments
  • Communicative skills and able to adapt to different discussion partners, both within and outside Realdolmen
  • Be customer and service oriented
  • Solid presentation skills
  • Persuasiveness
  • Being able to work and decide independently
  • Being able to set priorities and meet deadlines
  • Being solution-oriented
  • Analytical skills
  • Stress resistant
  • Perfect knowledge of Dutch and good knowledge of French and English
  • You can write reports and interpret figures
  • you are constructive, proactive and pragmatic

OUR OFFER:

  • The opportunity to have a meaningful job where you can make a difference
  • The chance to continuously evolve as a professional, coupled with a variety of training opportunities
  • Relevant career opportunities to get you where you want to be, with the IT knowledge you need
  • Realdolmen wants you to find a balance between work and private life by offering flexible hours, satellite offices and home working
  • 32 days of annual leave, because life isn’t all about working
  • Forget about the miles: we provide you with a company car and a national fuel card
  • Group insurance and hospitalization insurance, because we care about you
  • And of course, we also offer a gross salary. One which is optimised from a net perspective for our employees!
Apply now
Apply now Receive by mail Share this job
More questions?
Contact us

Realdolmen
Industriezone Zenneveld
A. Vaucampslaan 42
1654 Huizingen

recruitment@realdolmen.com

# Rproud

Our hashtag to tell existing and new employees what we stand for as an employer. But also the hashtag that conveys our pride. We have plenty of strengths and daily successes to celebrate.

Fact or myth: digitalization is not a must-have in industry

Digital evolution is indeed required to keep the industrial sector up to date in terms of efficiency, sustainability and innovation. Merely experimenting without embedding it is not enough. It's all about adopting a digital attitude. While starting small is certainly possible and within reach, the main keywords should be 'scalable' and 'affordable'. Digitalization is not hype; it is a basic necessity.

Three Challenges That Smart Cities Navigate Effortlessly

A Smart City is one that uses data obtained directly from the city to come to better policy decisions. To gain the right to call itself a Smart City, it has many challenges to overcome first. Our webinar (available to watch) discussed these issues, and much more besides. We provide the key takeaways here!

Start to FIP, because everyone is unique

People make a difference every day, and this has particularly been the case recently. Employees agreed to be more flexible and adapt to a new workplace as well as a new, virtual way of collaborating. Employers, in turn, needed to come up with new ways of keeping the connection alive even when working remotely. It was no different for us. It is precisely in turbulent times such as these that we need to stick to our principles. Our Employee Centricity philosophy is one of them. By offering our employees a Flex Income Plan (FIP), starting from this week, we are also deliberately choosing to take a next step to turn our vision into reality.