Back to all jobs

Apply for

Service Delivery Manager

Do you enjoy being at the centre of your organisation’s activities and building bridges all around you?
If the answer is yes, Realdolmen certainly has multiple challenging projects for you!

As Service Delivery Manager, you will be in charge of the daily governance of large and complex IT Outsourcing Agreements. Your main objective is to safeguard the contractual agreements, for which you will align with many other departments internally and externally. You also play an important part in detecting/creating new opportunities for your customer, as well as internal improvements. Your customer sees you as a trusted advisor.

A few of your tasks:

  • Ensure good SLA & KPI results by coordinating with the Operations Teams & provide associated reporting;
  • Meet your customer regularly to review performance and propose improvements or new opportunities;
  • Monitor your budgets and margins & report accordingly, ensuring correct invoicing;
  • Work closely with Sales, Solution Architect and Project Manager, initiate, propose and defend new initiatives to your customer and/or internal management and involve the relevant stakeholders for implementation;

YOUR PROFILE:

  • Thanks to your amazing communication skills, you are able to dialogue with people from different backgrounds in all levels of an organization.You find a perfect balance between human and digital communication, in Dutch, English and French. You master the art of challenging, convincing and motivating people, and networking comes natural to you
  • Colleagues describe you as a driven and enthusiastic team member, with excellent time management and organizational skills. Tight deadlines are a welcome challenge to you.
  • You know how to establish priorities and are able to work independently, not afraid of making decisions within the area of your responsibilities
  • You have a Master Degree thinking level, a sound knowledge of MS Office and are a quick learner when working with new tools and applications. An ITIL Intermediate (v3) or Service Manager (v2) Certificate is preferred, a solid interest in and knowledge of the ICT industry is a must

OUR OFFER:

  • The opportunity to have a meaningful job where you can make a difference;
  • The chance to continuously evolve as a professional, coupled with a variety of training opportunities;
  • Relevant career opportunities to get you where you want to be, with the IT knowledge you need;
  • Realdolmen wants you to find a balance between work and private life by offering flexible hours, satellite offices, home working and an informal no-nonsense environment;
  • 32 days of annual leave, because life isn’t all about working;
  • Forget about the miles: we provide you with a company car and a national fuel card;
  • Group insurance and hospitalization insurance, because we care about you;
  • And of course, we also offer a gross salary. One which is optimised from a net perspective for our employees!  

Interested? Questions? Recommendations? For more information, contact our recruiter directly by mail dries.dewilde@realdolmen.com or phone +32 2 801 57 08.

Apply now
Apply now Receive by mail Share this job
More questions?
Contact us

Realdolmen
Industriezone Zenneveld
A. Vaucampslaan 42
1654 Huizingen

recruitment@realdolmen.com

# Rproud

Our hashtag to tell existing and new employees what we stand for as an employer. But also the hashtag that conveys our pride. We have plenty of strengths and daily successes to celebrate.

#WERFAMILY; Our Way to Stay Connected While Social Distancing

We put people at the center of everything we do, both inside and outside the walls of our office. Lately, there's been hardly anyone to be found inside those walls. Though we kept our distance physically, we've also done our utmost to stay connected and engaged mentally and virtually. Even in troubled times, we want to continue helping each other to realize our potential. It didn't take long for people to start launching various heartwarming gestures and initiatives based on the warm, family feeling that lives within our organization.

The right platform for the best online shopping experience

Buying behavior is constantly evolving. Online sales are experiencing unprecedented surges, and so is global competition. Experiences of other consumers encourage consumers’ buying impulses, or in a worst-case scenario they can cripple them. This behavior is fed by the digital world in which it takes place. Companies need to keep moving. Great experiences don’t just happen: we have to create them. This is where platforms can help us. Which Digital Commerce solutions for building the optimal customer experience are the right choice for you? We have compared two popular platforms.

Six Chatbot Myths Debunked

Continuity is a priority at many companies right now. Also, customers have more questions than ever, and employees' need for additional information is likely to have grown too. How can you continue to supply everyone with the support and advice they require? A chatbot may provide a solution.