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Senior Unit Manager Service Desk & Field Services

Function

At Realdolmen we help translate business strategies into efficient and reliable IT solutions. For IT Outsourcing, this translates into a partnership with the customer. Based on SLAs, we work together in a flexible concept of outsourcing, so that our customer can concentrate on his core business.

Within the IT Outsourcing department you are responsible for a diverse team of IT professionals who aim for an optimized user experience through Service Desk & Field activities.

As the manager you develop the potential of the IT Professionals, individual and as a team, and optimize processes and organisation onto your vision of the future.

You will work mostly in our office in Huizingen.

Your responsibilities include the following:

People management

  • Implementing the Realdolmen story board and leadership principles by inspiring your people with the story, helping them to win and making them grow
  • Supporting, coaching, challenging and motivating team and team members
  • Hiring, onboarding and compensation management
  • Support your employees in their Personal Development

Operational management

  • Resource & capacity management
  • Operational follow-up of your team through your SLA coordinator and Resource coordinator
  • Collaborating with and supporting of other Realdolmen units and divisions
  • Contributing to and reporting on unit objectives, strategies, budgets and KPI’s

Knowledge management

  • Expanding and realizing a vision in the field of Helpdesk and Field services as they will evolve in the future.
  • Gap analysis between expected infrastructure technologies demand and the existing competence level of your team.
  • Organize knowledge assurance and dissemination through the use of the training, community operation and documentation.

Your profile

  • Inspired leadership
  • Strong people and team management skills
  • Pragmatic, constructive, pro-active attitude
  • Visionary in the area of service desk and field services
  • Driven by customer and employee satisfaction
  • Result oriented and decisive
  • Proven management record
  • Team player
  • Multilingual Dutch and English

Our offer

  • The opportunity to have a meaningful job where you can make a difference;
  • The chance to continuously evolve as a professional, coupled with a variety of training opportunities;
  • Relevant career opportunities to get you where you want to be, with the IT knowledge you need;
  • Become a part of our very own Microsoft community where all .NET Consultants can share their passion and knowledge with others. Connect with great minds and stay ahead of the game with our technical afternoons, devlabs, evening sessions, external conferences like Techorama, hackathons… and much more!
  • Realdolmen wants you to find a balance between work and private life by offering flexible hours, satellite offices and home working;
  • 32 days of annual leave, because life isn’t all about working;
  • Forget about the miles: we provide you with a company car and a national fuel card;
  • Group insurance and hospitalization insurance, because we care about you;
  • And of course, we also offer a gross salary. One which is optimised from a net perspective for our employees!

 

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Contact us

Realdolmen
Industriezone Zenneveld
A. Vaucampslaan 42
1654 Huizingen

recruitment@realdolmen.com

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