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Functional Product Consultant D365 Customer Engagement


Do you feel called to help develop our Realdolmen CRM products and also to contribute to making new innovative products within the D365 customer engagement?
Do you get an energy boost if you could help a partner or customer?
Do you also feel the passion for Dynamics365 and CRM?
Are you ready for the next step in your career, are you a driven D365 CRM Software Engineer / .NET Developer, but are you also hungry for the functionalities of our products?
Then our vacancy might be something for you …

We distribute our products mainly via a partner network worldwide, but are also sold directly to customers at home and abroad. Realdolmen mainly acts as a product seller, but also attaches a great deal of importance to the Realdolmen partner-end customer relationship.
You are, together with the product manager, the soul of the products and will functionally lift the products to a higher value.
You work closely together in a team with the Product Manager, 2 technical consultants, 2 sales managers and a first line support team. You also work together with partners who can carry out offshore software development activities.

Your function as a Functional Product Consultant D365 Customer Engagement

Evolution of D365 and our products

  • You continuously follow the products within the rapidly changing D365 world and ensure that our products are always aligned.
  • You devise solutions that meet all requirements and processes within the lines of MS Dynamics D365 and Realdolmen.
  • You continuously question the existing products and make recommendations for improvement.
  • You are constantly looking for enrichments of our products.
  • You search for possible new interesting products.


  • You translate the needs of the partner / customer into functional specifications.
  • You are the link between the product manager and the technical consultants and also translate the functional issues to the technical team if necessary.
  • You apply the functional changes to the products
  • You watch over the quality of the design, the user-friendliness of the products, the customer & end user satisfaction
  • You will also test with the release of new releases of the products.


  • You offer answers to functional questions from partners and customers.
  • You can also, to a limited extent, answer more technical questions. development work.

Your profile

Do you recognize yourself in this profile?

Then hopefully you also have the necessary skills and experience:

  • Experience with D365 Customer Engagement projects is handy
  • Did you already do consulting? Then that is a plus.
  • Do you have experience with writing functional analyzes? Then we are all ears.
  • Have you also participated in the development of D365 Customer Engagement products? Then that is an extra plus. • If the terms omnichannel, portals, chatbots, AI and CPQ sound familiar to you, we should definitely talk.
  • You have a large dose of flexibility
  • You are extremely proactive.
  • You also have light technical knowledge such as fetchXML Javascript and light notions C #.
  • You do not shy away from occasional visits to partners / clients abroad.
  • A good to very good knowledge of the insurance world, both in terms of products and business processes within this world, gets our full attention
  • You work perfectly independently, but just as easily in a team.
  • You communicate fluently in Dutch and English. If you manage the French language, then that is an added value.
  • You easily communicate with colleagues, customers and partners.
  • You are next to the expert, also a guide.
  • You get satisfied by tight deadlines and a rapidly evolving

Our offer

  • The opportunity to have a meaningful job where you can make a difference
  • The chance to continuously evolve as a professional, coupled with a variety of training opportunities
  • Relevant career opportunities to get you where you want to be, with the IT knowledge you need
  • Realdolmen wants you to find a balance between work and private life by offering flexible hours, satellite offices, home working and an informal no-nonsense environment
  • 32 days of annual leave, because life isn’t all about working
  • Forget about the miles: we provide you with a company car and a national fuel card
  • Group insurance and hospitalization insurance, because we care about you
  • And of course, we also offer a gross salary. One which is optimised from a net perspective for our employees!
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Industriezone Zenneveld
A. Vaucampslaan 42
1654 Huizingen

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