Back to all jobs

Apply for

Customer Support Engineer (Service Desk)

Function

Mission:

As a Customer Support Engineer (CSE) you are responsible for providing support to customers regarding their IT infrastructure in various technical areas. The CSE can be employed in the installation, intervention, internal repair, helpdesk or service delivery team. This can involve both internal and external employment. In a project for a customer you are responsible for the inclusion of one or more tasks. In addition, depending on the size or complexity of a project, you can also be involved in a coordinating function.

When the CSE carries out its assignments, you evaluate these critically and, if relevant, you inform the controller or his direct manager when this can contribute to the successful realization and implementation of the tasks.


Responsibilities – result areas:

In addition to the responsibilities associated with the main and additional tasks, the CSE also has the following responsibilities:

  • Check the supplied components or main assemblies, both administratively and technically
  • The hardware installation of components in units and servers of different manufacturers, except the customer support engineer in the helpdesk team
  • Perform the software installation according to existing procedures
  • Manage the correct use of the various data databases at the customer
  • Follow up the agreed SLA and report any changes
  • If necessary, be engaged in a coordinating function, depending on your level and in consultation with the customer
  • Keeping the order and tidiness of the work environment
  • Provide the correct use of the tools
  • Deal with the problems that are monitored  on a daily basis on its planning, by going to the customer on-site and/or solving the problem of the customer within Realdolmen.
  • Reporting the entrusted problems on a daily basis
  • Report to the customer, the managing manager or the planning cell
  • Identifying the Account Manager of all opportunities for additional or better service to the client
  • An example to the customer and as a representative of Realdolmen responsible for the good name of his company
  • Guarantee the confidentiality of the data you see during the execution of your job

Your profile

  • Education: IT background (bachelor computer science system and network management, course pc technician / network management, …)
  • Preferably already experience on a telephone IT technical helpdesk
  • Prepare to work in various locations
  • Prepare to certify in various IT domains in the short term
  • Communicative skills, customer-friendly and social
  • Hands on mentality
  • You can work well under stress and dare to question yourself from time to time
  • You can set priorities, maintain them and meet commitments
  • You can easily communicate (both orally and in writing) in NL / FR / EN. Additional languages are an asset
  • You are flexible, willing to work in various locations and to work in a time frame between 6 am and 10 pm and on Saturday
  • Driving License B

 

 

Our offer

  • Keep learning and upgrading your expertise
  • Spread your wings, working for a dynamic ICT company with a ‘no-nonsense’ culture.
  • Real career opportunities to get you where you want to be, with the IT knowledge you need
  • Live life to the full with a competitive salary
  • Ride in style with a company car
Apply now
Apply now Receive by mail Share this job
More questions?
Contact us

Realdolmen
Industriezone Zenneveld
A. Vaucampslaan 42
1654 Huizingen

recruitment@realdolmen.com

# Rproud

Our hashtag to tell existing and new employees what we stand for as an employer. But also the hashtag that conveys our pride. We have plenty of strengths and daily successes to celebrate.

The secret is the mix of talent

Everyone grows, thanks to the ideal combination of young and experienced talent!

We are therefore convinced that a team with the right mix of youth and experience, with their own typical talents, works best for everyone. That way the customer, employee and employer get the best of both worlds.

Optimisation and maximum unburdening from hardware and software licenses

Forward-thinking business leaders understand that digital transformation, ‘digital first’, is necessary to remain relevant in the future. They’re increasingly looking to the CIO and IT department not just to facilitate this transformation, but also to be proactive in making intelligent use of technological innovation.

No more performance pressure on infrastructure with SaaS

Rapid technological evolution and digital transformation can no longer be stopped. All companies are undoubtedly undergoing a change process. And one of the main changes in the IT landscape is applications increasingly being offered ‘as a service’ and run in the cloud instead of on own servers.